New: Github integration

30 Dec 2018

Github is a great way to host and review code, manage projects, and build software. You can use issues in Github to manage projects and track its progress. Read more...

'Assign to Todo' Dialog

16 Dec 2018

Todo is a helpful feature in Replies for requests you can’t solve immediately. Simply assign the message to a todo and respond accordingly. We went ahead and streamlined that ‘Assign to Todo’ dialog. Read more...

Powerful Search

22 Sep 2018

We consider the search functionality as important part of Replies and made it even more powerful. You can find a list of keywords at the bottom of our documentation. Read more...

New: Delivery status notifications

03 Jun 2018

If the receiving email server has accepted an email for delivery it is responsible for it. If it can’t deliver it to the recipient (e.g. wrong email address) it must send back a delivery status notification message. Read more...

New: Frequently Asked Questions

04 Jan 2018

Snippets can now be selected to show up as Frequently Asked Questions above your contact form. They are sorted based on how many people have expanded these questions within the last 30 days. Read more...

Macoun 2017

05 Oct 2017

Want to meet us? You’ll find us this weekend at Macoun in Frankfurt, Germany. Macoun is the largest iOS & macOS developer conference in Europe. See you there! Read more...

Replies is here!

14 Jul 2017

About a year and a half ago we decided to completely rebuild Replies for Mac from the ground up as a web application. We loved Replies for Mac, but we wanted to go beyond what was possible with a standalone desktop application. Read more...

Limit customer support to your own website

22 May 2017

Of course, you need to support your customers, but are foreign platforms really the best way to go? Limit your support activities to your own website that you control and it will benefit both you and your clients. Read more...

Déjà vu: how to deal with repeat questions

13 Mar 2017

Do you have a lot of repeat questions from your customers? Getting the same questions over and over again should tell you something. You need to ask yourself why your customers ask these questions so often in the first place. Read more...

Do you really need a dedicated support staff?

16 Feb 2017

Is it best to hire dedicated support staff? Or should your company do its own product support? It’s definitely better to keep it simple. In small companies, support should be done by the people responsible for the corresponding product. Read more...

Support is marketing!

05 Jan 2017

Are you tired of bothering people with marketing emails? There may be a better way to market your product that is right at your fingertips: your customer support. Support is one of the best marketing strategies around. Read more...